Refund & Cancellation Policy

This policy applies to all plan purchases made on TestProgress, operated by Abhay Maurya. It should be read together with our Terms & Conditions.

All payments are processed through Razorpay. We do not hold your card, UPI or banking credentials at any point.

Every student gets free access to a set of tests — 2 objective and 1 subjective test on the free plan, plus any test an administrator has marked as free. We strongly recommend attempting these before purchasing, so you know the platform suits you.

Plan prices, durations and inclusions are shown in full on the pricing page before you pay.

A paid plan unlocks the full test library immediately on payment. Because that access is delivered instantly and in full, plan purchases are not refundable once activated.

We are specifically unable to refund a plan because:

• You changed your mind after purchasing.
• You did not use the platform during your plan period.
• You bought a longer plan and now want a shorter one.
• Your scores or board results did not meet your expectations.
• Your account was suspended for breaking our Terms & Conditions.

We will review and, where valid, refund a payment in these situations:

• Duplicate payment — you were charged more than once for the same plan.
• Payment deducted, plan not activated — money left your account but your plan did not become active and we cannot activate it for you.
• Extended technical failure — a fault on our side prevented you from accessing tests for a prolonged period during your plan, and we were unable to resolve it.
• Unauthorised payment — a payment was made from your account without your permission, subject to verification.

Where a fault is our responsibility, we may offer to extend your plan by the affected period instead of refunding, and you may choose which you prefer.

Email support.testprogress@gmail.com from your registered email address within 7 days of the payment, including:

• Your registered name and email address.
• The Razorpay payment or order ID.
• The date and amount of the payment.
• The reason for the request, with a screenshot if relevant.

We acknowledge requests within 3 working days and give you a decision within 7 working days.

Approved refunds go back to the original payment method — we cannot redirect a refund to a different card, UPI ID or bank account.

Once we process the refund, it typically reaches you within 5 to 10 working days, depending on your bank or payment provider. That final leg is controlled by your bank, not by us.

TestProgress plans do not renew automatically. Nothing is charged again unless you choose to purchase another plan, so there is no subscription to cancel.

You can stop using the platform at any time. Your plan simply runs until its expiry date and then your account returns to the free plan. Choosing to stop early does not entitle you to a refund of the remaining period.

To delete your account entirely, email support.testprogress@gmail.com. Deletion does not trigger a refund of an unused plan period.

Where a purchase was made using a coupon or referral credit, any refund covers only the amount actually paid in money. Coupon discounts and referral credit have no cash value and are not refunded as money.

If a refunded purchase had consumed referral credit, we return that credit to your account balance rather than paying it out.

Referral withdrawals are handled separately. A withdrawal request we reject is returned to your referral credit balance, as described in our Terms & Conditions.

If you believe a charge is wrong, please contact us first — we can usually resolve it faster than a bank dispute. Raising a chargeback without contacting us may result in your account being suspended while the dispute is investigated.

We may update this policy from time to time. The revised version will be posted here with a new "last updated" date. The policy in force at the time of your purchase is the one that applies to it.

For any refund or billing question, email support.testprogress@gmail.com. We aim to reply within 7 working days.